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Customer charter

Life is precious and must be taken care of. Everything we do is for one simple reason: we want our customers to live longer, healthier, happier lives.

We know your expectations are high. Our customer charter is our commitment to you.

We always strive for safe, quality care.

We genuinely care about giving you the best health and care services, provided with professional care, skill, and competence.

We try to make health and care easier.

We work hard to connect things for you, helping you keep track of your health and care.

If we get things wrong, we do our best to make them right.

We always want to hear how we can make it better.

We protect and respect your personal and health information.

We collect and store your data securely.

We are focused on you.

We’ll do what we can to support you when you most need it.

We want to give you the best service possible and make looking after your health and care seamless. We might not get it right every time, but we will always try. We’re here to listen.

Our customer commitments will help us keep improving.

If you think we could be better, let us know. You can call, send an email to BD.PracticeStandards@bupa.com.au

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